Safari user can't save his edits

maddien

A user of my wiki is unable to save his edits. After he presses the "Save" button, the page is reloaded with the original content. It behaves as if the user was pressing the "Cancel" button instead of "Save".
To me it looks like this is a browser specific problem. When I log in to the wiki using this user's account, I can edit and save pages. According to the server log, the user has Safari 13.1.2. Is there anyone else out there with this problem? Any ideas how this could be solved?

Unlogy

Yeah, its very possible it's a browser specific problem.

At work, people using Chrome tend to have more problems with our online resources than people using Firefox or Edge/IE.

Have them try Firefox, also, check the cache settings in safari and make sure it is up-to-date

Unlogy (I'm not really a wizard, I just play one on the internet)

maddien

@Unlogy Thank you for your answer! I was hesitant to suggest the user installing a different browser (why should a Mac user want to leave the Mac ecosphere?). Anyway. The user installed Firefox and now it is working. This is very good news to me. Thanks again 😀

Unlogy

@maddien you are welcome.
With about 13, 000 users, students, staff and faculty we see a lot!

A second browser is also useful for troubleshooting network/computer problems.

Good luck getting more users to change their browser!

Unlogy - The wizard!! 🧙‍♂️
(for real this time)

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