The company I work for is in need of a Wiki to make the onboarding for our customer service easier.
Now the idea came up that we could integrate our custom order management (a couple of php sites getting orders from wordpress/woocommerce) with the new Wiki and make some makeshift zendesk with it.
So I'm trying to find out if I could write a plugin that gets a predefined namespace with names for the sites, then performs the existing php actions and displays the same data we have now but within Doku Wiki.
But honestly I don't know where to start. Would this be some hybrid plugin doing custom actions or do I need to do custom syntax with a custom renderer? Any ideas how to start this are much appreciated.