This is probably not a dokuwiki or ckgedit problem, but I've exhausted my troubleshooting skills and knowledge so I thought I'd start by asking the good people here.
Problem: The toolbar icons for the ckgedit plugin won't load. The toolbar is still usable, the text on the toolbar appears and you can see the tooltips when you hover over the icon placeholders, but the images themselves (.png) are returning a 403 forbidden error.
The icons displayed on Hogfather, but we've had this problem ever since upgrading to Igor (currently on Jack Jackrum). At that time we opened an issue with the dev and they said they couldn't reproduce it. We tried switching to the Prosemirror beta plugin, but that can't handle all the WRAP tags we use. I gave up troubleshooting, but we recently have some non-tech folks that want to edit so I'm trying to see if I can get this fixed.
- Dokuwiki version: Jack Jackrum 2023-04-04a
- Theme: Bootstrap 3
- PHP version: 7.4.33
- Hosting: Hostgator shared server (no root access)
- Browsers: current & recent versions of chrome, firefox, brave and edge
- Site is not public
- multiple users have verified this problem from different locations
- permissions on all directories in the path are 755
- permissions on the icon files are 644
- browser console shows the 403 error
- server logs don't show anything more than the 403 error
- after finding this post I followed the suggested troubleshooting given for their svg display problem. This is where I start to hit the edge of my knowledge. I've pasted the output of the browser's GET below in case it is helpful.
- I noticed today that the icon for the Avatar plugin is also not displaying and returns a 403 error. All other icons/images seem to be displaying.
I'd appreciate any thoughts on what try or a better place to ask for help if this isn't it.
Output of browser's GET (apologies, I can't figure out why it's not formatting the whole thing as code):
[HTTP/2 403 Forbidden 120ms]
Transferred1.06 kB (695 B size)
h3=":443"; ma=86400, h3-29=":443"; ma=86400
Thu, 25 May 2023 21:37:44 GMT
Sun, 19 Jun 2022 19:40:36 GMT
gzip, deflate, br
DokuWiki=1765e1ebe8a8e10ba7a1abda0a12bb57; FCK_NmSp=about_wildsage; _pk_id.3.39e6=1153b2a63c806c2f.1685027470.; DW7fa065a06cb74b536c124cfbe56ac6d3=ZHJpdmVpbjE5NTNfYWRtaW4%3D%7C1%7C7i8lUjoqsQ9aIPUDU2J7Oh2C7i8n13Cy5Ux3W2B0SPmzfY04P%2FbTMYic%2Fvvz2z4f; FCK_NmSp_acl=1765e1ebe8a8e10ba7a1abda0a12bb57; FCK_SCAYT_AUTO=off; DOKU_PREFS=ext_enabled%231%23ext_disabled%231%23ext_updatable%231; _pk_ses.3.39e6=1
Mozilla/5.0 (Windows NT 10.0; rv:113.0) Gecko/20100101 Firefox/113.0