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Does a forum really work?
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DonnyBoy #1
Member since Mar 2014 · 8 posts
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Subject: Does a forum really work?
I have a hypothesis that a forum doesn't really work well for support unless someone is dedicated to answering questions as they appear. I can see that they're desirable from the application owner point of view but I suspect that they're not a desirable from the point of view of people with issues to be solved.

I generally find that most IT people stay on top of their email and email discussions have the attention of the people with answers just because of the delivery method. Online forums on the other hand require you to actively go to a site and people tend to not do that unless they have questions. Therefore you tend to have a lot of questions and no answers. Has there been any discussion about having a email discussion group for dokuwiki users?
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andi (Administrator) #2
User title: splitbrain
Member since May 2006 · 3501 posts · Location: Berlin Germany
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https://www.dokuwiki.org/mailinglist
Read this if you don't get any useful answers.
Lies dies wenn du keine hilfreichen Antworten bekommst.
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turnermm (Moderator) #3
Member since Oct 2009 · 4734 posts · Location: Canada
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In reply to post #1
Why give up on the forum before you've even tried it?  If you take the time to check, you will see that the great majority of posts get answers.  Click on the current topics of the last 7 days and you will find that the number of responses to posts varies between 1 and 38, and that out of 39 questions only 5 did not receive an answer.  And even before you ask a question, using the search tool will often find you an answer.
Myron Turner
github: https://github.com/turnermm
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ach (Administrator) #4
Member since May 2006 · 1946 posts · Location: Folkestone, UK
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From the very beginning we intended the forum to be for newbie questions where users can help each other and the mailinglist for more advanced developer questions. I think it works pretty well that way. I'm not sure where else we communicate this divide properly, but on the support page it's sort of explained.
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DonnyBoy #5
Member since Mar 2014 · 8 posts
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In reply to post #2
I'm on the dokuwiki mailing list and asked a user question and was pointed to the forums as it was a developer list. About the only traffic on there is the git messages.

I'm on a few forums and a few mailing lists and I find by far the mailing lists get more responses and faster. As said I think most of us are on email constantly. Someone gets the mailing, reads through it and if they know the answer they generally respond in minutes. Forums your hoping that someone goes in and reads it. I'll check turnermm's link.
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investra #6
Member since May 2014 · 3 posts
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This forum classified as extraordinary, a lot of interaction among the users.
my wishlist http://www.anakseo.com/
my github https://github.com/ncang
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DonnyBoy #7
Member since Mar 2014 · 8 posts
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> This forum classified as extraordinary, a lot of interaction among the users.

I've checked the dates of last posts on a lot of the global topics where occasionally there was one Today but most were old, which is ok not all topics are being used. I then went in to check the posts and the replies on threads and it was pretty anemic. I'm on a small brewing email based list and the amount of traffic is phenomenal. People constantly bantering back and forth and I bet there are thousands more dokuwiki interaction interested users than that brewing list. Fact of the matter is that email is in our every day lives. You read it because it's there and then think "oh I know the answer to that and reply".

Don't get me wrong I think dokuwiki is great but I just don't think a forum is the best way to chat about it's features, issues and how to manage one. Best concept I would say is a general questions mailing list with digest abilities. I read a few of those every day.

Don
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MichaelDigger #8
User title: MichaelDigger
Member since Jul 2019 · 1 post · Location: US
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The dates of posts are really very old. Does this forum really works?
https://detecthistory.com/
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